Tenants move vote of no confidence in Sutton Housing Partnership

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Social housing tenants have moved a dreaded vote of no confidence in the body that manages the council's housing stock.

Members of the Sutton Federation of Tenants and Residents' Associations (SFTRA), an umbrella organisation covering residents' associations around the borough, passed a vote of no confidence in Sutton Housing Partnership (SHP) after members complained that repairs to their houses are not being carried out to their satisfaction.

SHP is a not-for-profit organisation that manages Sutton Council's housing stock and is charged is responsible for all day-to-day issues regarding the properties - including repairs and maintenance.

It has acknowledged shortcomings in its performance and pledged to work with its repairs contractor Rydor while Sutton Council has branded the situations "unacceptable".

SFTRA member Stuart Halden said: "We have had several meetings about the poor standard of the repair work and now we have moved a vote of no confidence in SHP.

"We would like to see the repair contract go elsewhere because the current state of affairs is not good enough.

"There are numerous examples of times when repairs either haven't happened or a botch-job has been done.

"In one example a washing line came down in a sheltered housing development. It was reported but wasn't fixed for two to three weeks.

"As soon as it was fixed it fell back down - closer inspection showed they just pulled it back upright.

"There are numerous other examples of poor performance, appointments not being kept and more."

A council spokesman said: "Sutton Council has emphasised to Sutton Housing Partnership the importance of addressing this unacceptable fall in the performance of their housing repairs contractor, and the urgent steps that they must take to improve the situation.

"We are very concerned that members of the Sutton Federation of Tenants and Residents Association lack confidence in the service and this makes it all the more important that the necessary improvements are made urgently and sustained.

SHP said it is working to improve performance. A spokesman added: "We acknowledge that the repairs and maintenance service is not currently being delivered to the standards we, and our residents, expect.

"We are closely managing the performance of the contractor, Rydon. Working together we have delivered some improvements but our priority is that residents see sustained and significant improvements in the quality of the repairs service as quickly as possible."

Comments (5)

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7:50am Wed 12 Mar 14

Keysie64 says...

I have written to the leader of the council, asking for a hold on the inflation busting rent increases, whilst the issue with repairs is solved. I was the only Cllr not to vote for these increases as I believe that tenants should get a service which is clearly not happening.

I have been told of jobs been cancelled four times, and elderly people being told to take photos and email repairs when they don't know how too.

I did have a letter published in the current version of the Sutton Guardian on repairs. Please let me know if I can help with any issues.

Cllr John Keys
Labour
I have written to the leader of the council, asking for a hold on the inflation busting rent increases, whilst the issue with repairs is solved. I was the only Cllr not to vote for these increases as I believe that tenants should get a service which is clearly not happening. I have been told of jobs been cancelled four times, and elderly people being told to take photos and email repairs when they don't know how too. I did have a letter published in the current version of the Sutton Guardian on repairs. Please let me know if I can help with any issues. Cllr John Keys Labour Keysie64
  • Score: 8

7:59am Wed 12 Mar 14

LiberalsOut says...

Well done John
The Labour Party seem to be the only party with their finger on what is going on in Sutton
Well done John The Labour Party seem to be the only party with their finger on what is going on in Sutton LiberalsOut
  • Score: -1

12:06pm Wed 12 Mar 14

Mr Flange of Wallington says...

As is typical with many "services" provided in Sutton, there are too many chiefs and not enough Indians. Get rid of SHP, bring it back in house and employ your own tradespeople.

Or better still, offer the smaller jobs to competent tradespeople who won't rip you off, as appears to be the case at present. You pay cheap, you pay twice.
As is typical with many "services" provided in Sutton, there are too many chiefs and not enough Indians. Get rid of SHP, bring it back in house and employ your own tradespeople. Or better still, offer the smaller jobs to competent tradespeople who won't rip you off, as appears to be the case at present. You pay cheap, you pay twice. Mr Flange of Wallington
  • Score: 7

12:53pm Wed 12 Mar 14

entreri says...

i am a leaseholder on an estate run by the SHP and i have been trying for nearly 4 years to get a problem with the roof repaired . i have sent in photos the contracted builders have taken photos and 3 individuals from the surveyors department have taken photos!!! All affiliated with the SHP and still nothing has been done. The local council in my opinion should take back the day to day running of the estates in the borough.
i am a leaseholder on an estate run by the SHP and i have been trying for nearly 4 years to get a problem with the roof repaired . i have sent in photos the contracted builders have taken photos and 3 individuals from the surveyors department have taken photos!!! All affiliated with the SHP and still nothing has been done. The local council in my opinion should take back the day to day running of the estates in the borough. entreri
  • Score: 5

6:26pm Wed 12 Mar 14

theavengers says...

I make £1300pm wages, rent a £950pm 2 bdrm (going rate) for my family, struggle to survive, and can't get on cheap housing list. Don't complain when you get it for nothing!!!!!!!!!!!!!
!!!1
I make £1300pm wages, rent a £950pm 2 bdrm (going rate) for my family, struggle to survive, and can't get on cheap housing list. Don't complain when you get it for nothing!!!!!!!!!!!!! !!!1 theavengers
  • Score: 1

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