Staff praised for sending council tax text reminders (From Sutton Guardian)
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Sutton staff praised for sending council tax text reminders
8:00am Thursday 21st March 2013 in News By James Pepper
SUTT: Council staff 'are excellent'
Staff at Sutton Council have scooped a customer service excellence award.
A recent inspection by Cabinet Office examiners led to the council's Revenues and Benefits team achieving its Customer Service Excellence accreditation for three more years.
Councillor Richard Clifton, a spokesman for Revenues and Benefits, said: "I am very proud of the hard work and professionalism put in by every member of the team."
Inspectors praised the decision to send text messages to remind council taxpayers that a payment is due and the work of the welfare reform outreach officer in helping residents understand changes to housing benefits.
