As a regular commuter on trains between East Croydon & Reigate, I would like some answers from Southern Rail to my questions about the service they are providing.

It’s my opinion your service (both the trains and the customer services) have deteriorated in the last year, of your recent dire punctuality and my frustrations experienced when travelling with Southern.

How do you justify 25 per cent of your South London and 33 per cent of your Sussex Coast services being described as late in November?

When I asked you about this via Twitter you conveniently ignored my message.

Until I pointed it out on Twitter why had these performance figures not been updated on your website since August?

Why have you stopped displaying these performance results on posters at your stations? I cannot remember the last time I saw these posters on the platforms at East Croydon station.

Call me a cynic, but I can’t help thinking that you don’t want the public knowing about the poor service you are currently providing. I hope this isn't the case.

Is it ever acceptable for 25 per cent of your trains in South London and 33 per cent in Sussex to be described as officially late (train service punctuality)? I would like to know what are you doing to rectify this situation?

Please explain why there were no trains between Redhill and East Croydon on the evening of Monday, January 6? 

And in particular why station staff had no idea what was going on, i.e. when the next train northbound would be?

Their only suggestion was to catch the 405 bus. They also mentioned they’re usually the last ones to know what’s going on. What help is that?

Tim Welbourn; via email