MP Tom Brake pushes Southern rail on train problems
Angry commuters will be pleased to hear a politician is pushing for action on unreliable trains.
Mr Brake has received multiple complaints from his constituents and said: “As a regular commuter, who uses trains both to Victoria and London Bridge, I know how frustrating it is when delays or cancellations occur.
“I’ve recently met with Southern and emphasised the need to improve reliability, particularly at rush hour.
“Southern admitted that their service over recent months has not been as good as it should be and assured me that improving reliability and punctuality is their top priority.
“I followed up this meeting with one with Network Rail which is often the cause of delays on the network.”
Mr Brake discussed issues affecting Southern services including problems with new trains, the redevelopment of London Bridge station.
Southern said they had taken steps to address some of the problems, making the loading of passengers more efficient and recruiting 50 staff well versed in local travel information. Existing staff will also receive training to improve their local travel knowledge.
Mr Brake also raised the issue of a new entrance at Hackbridge station which is expected to be operational in three weeks.
Tom added: “During the meeting, I also raised a number of issues regarding local stations, which Southern said they would look into. This included the opening of the new accessible entrance at Hackbridge station.”
To contact Mr Brake about travel problems email firstname.lastname@example.org
Comments will regularly be passed to Southern.
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