Home buy hold-ups over as council pledges to improve service

Home buy hold-ups over as council pledges to improve service

Home buy hold-ups over as council pledges to improve service

First published in News Sutton Guardian: Photograph of the Author by , Chief Reporter

Problems in a council department that led to people's house moves getting delayed by up to nine weeks have been solved.

Sutton Council says an issue that meant land searches, a service the council carries out when people buy a home, were taking significantly more than the usual week to 10 days to process has been resolved and now it is working to make sure its systems are better in future.

Councils carry out the searches to make sure there are no planning applications affecting a property that is due to be purchased. In most instances the checks take no more than two weeks.

But, as of mid-March, staff shortages at Sutton Council meant the searches started to take significantly longer.

Estate agents and home buyers claimed the problems were setting moves back by more than two months.

In June the council said it had fixed the problem and was working to get through a backlog and now it claims it has achieved this and is back on schedule.

A spokesman said: "We are back within our target of dealing with land searches within seven-to-10 days.

"Now that we are back on track, we will be reviewing the service to see if we can make it quicker and easier to deal with search requests."

Comments (5)

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12:09pm Thu 24 Jul 14

SomethingWonderful says...

It should never have got to this point. Very poor management, but we expect no less...

We lost a buyer due to this debacle and not only did that cost us money, but we are now looking at paying more as house prices continue to rise.

I presume this sudden increase in service performance was down to the mug coasters and lanyards purchased for staff at £1,200 to remind them of their obligations to the public...
It should never have got to this point. Very poor management, but we expect no less... We lost a buyer due to this debacle and not only did that cost us money, but we are now looking at paying more as house prices continue to rise. I presume this sudden increase in service performance was down to the mug coasters and lanyards purchased for staff at £1,200 to remind them of their obligations to the public... SomethingWonderful
  • Score: 8

12:33pm Thu 24 Jul 14

Smileycat says...

My searches took 7 weeks and my buyer's took 8 and a half, we have had to apply for an extension to our mortgage approval because of this. We are waiting to hear if we have got the extension on the mortgage, if they refuse then our mortgage offer runs out next Friday and we are not going to be able to complete by then which means the whole chain will fall through, wasting several months and thousands of pounds. Way to go, Sutton Council!
My searches took 7 weeks and my buyer's took 8 and a half, we have had to apply for an extension to our mortgage approval because of this. We are waiting to hear if we have got the extension on the mortgage, if they refuse then our mortgage offer runs out next Friday and we are not going to be able to complete by then which means the whole chain will fall through, wasting several months and thousands of pounds. Way to go, Sutton Council! Smileycat
  • Score: 7

12:47pm Thu 24 Jul 14

Giles C says...

So who says the problems are over?
Sutton Council by any chance?
I am still hearing there are major delays..i just dont believe what they have said..
So who says the problems are over? Sutton Council by any chance? I am still hearing there are major delays..i just dont believe what they have said.. Giles C
  • Score: 4

11:44am Fri 25 Jul 14

LiberalsOut says...

Is it not the case that when it gets busy in Local Government the sick notes come out?
Is it not the case that when it gets busy in Local Government the sick notes come out? LiberalsOut
  • Score: 0

12:08pm Fri 25 Jul 14

LiberalsOut says...

Smileycat wrote:
My searches took 7 weeks and my buyer's took 8 and a half, we have had to apply for an extension to our mortgage approval because of this. We are waiting to hear if we have got the extension on the mortgage, if they refuse then our mortgage offer runs out next Friday and we are not going to be able to complete by then which means the whole chain will fall through, wasting several months and thousands of pounds. Way to go, Sutton Council!
Sue them for any losses - I would
[quote][p][bold]Smileycat[/bold] wrote: My searches took 7 weeks and my buyer's took 8 and a half, we have had to apply for an extension to our mortgage approval because of this. We are waiting to hear if we have got the extension on the mortgage, if they refuse then our mortgage offer runs out next Friday and we are not going to be able to complete by then which means the whole chain will fall through, wasting several months and thousands of pounds. Way to go, Sutton Council![/p][/quote]Sue them for any losses - I would LiberalsOut
  • Score: 1

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