A second care home has been found as 'requiring improvement' this month by industry watchdog the Care Quality Commission.

Lakeshore Care Ltd, in Wallington, was found as 'requiring improvement' in two criteria, but was found to be 'good' in the remaining three areas in a report published on Wednesday, July 22.

Areas that require improvement are service leadership and service responsiveness.

But the report did give Lakeshore a 'good' rating in service care, service efficiency and safety, however, this did not alter the watchdog's overall finding.

Southdown Nursing Home was also given a 'requires improvement' rating by the watchdog.

Lakeshore provides services to 35 people, including those who suffer from dementia, who self-fund their care and live in their own homes and relatives seemed happy with the quality of provision.

But findings in the report found that people were not protected from the risks of poor care.

This is due to an earlier case where Lakeshore did not inform the watchdog regarding allegations that a person had been abused

This meant the CQC could not monitor whether the case was dealt with appropriately.

The CQC also found that in some cases people were not given access to a complaints policy, which prevented them from making an informed complaint.

Not routinely giving a complaints policy to a person in care or their representatives is a breach of the Health and Social Care Act 2008.

Action to be carried out by Lakeshore include reviewing care plans and risk assessments to reflect people's current needs, notifying the CQC in the case of an allegation of abuse and issuing information and guidance to everyone using the service.

Lakeshore Care Ltd declined to comment on the report's findings.